Do you offer free estimates for work on my house?

Yes, we offer free estimates before any work starts. Most of the time we can do it over the phone or by text once we understand what you need done. If it makes more sense, we'll come out to your house for a free in-person estimate.

Are you guys licensed and insured?

Yes, our Idaho general contractor registration is current, and we carry general liability insurance to help protect our customers in the unlikely event something happens.

What types of services or projects do you handle?

We handle pretty much any small to medium-sized repair, maintenance, or improvement job around the house including general repairs, painting, plumbing fixes, flooring, furniture assembly, outdoor projects, bathroom and kitchen updates, drywall and carpentry, pest control, TV mounting, and more.

How does your pricing work?

We always give you clear, upfront pricing before starting any work. On almost every job we offer a flat rate price so you know exactly what it will cost with no hidden fees or surprises.

What if I'm not satisfied with the work?

Your satisfaction is 100% guaranteed. We stand behind every job we do. If you're not completely happy with our work, just let us know and we'll come back as soon as possible to make it right at no extra charge.

Privacy Policy | Taylored Handyman

1. Introduction

Taylored Handyman Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our handyman services. We are based in Eagle, Idaho, and serve homeowners throughout the Treasure Valley.

2. Information We Collect

We may collect the following types of information:

Personal Information

Contact details: Name, phone number, email address, and home address provided when you request a quote, schedule a service, or contact us
Service details: Information about your home, the repairs or maintenance you need, photos of the work area, and any special instructions
Payment information: Billing details necessary to process payments for services rendered
Communication records: Phone calls, text messages, and emails exchanged with our team

Automatically Collected Information

Website usage data: We use Google Analytics to collect information about how visitors interact with our website, including pages viewed, time spent on pages, referring URLs, browser type, device type, and general geographic location
Cookies: Google Analytics uses cookies to distinguish unique users and sessions. These cookies do not contain personal information
IP address: Collected automatically when you visit our website, used for analytics and security purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, schedule, and complete handyman services you have requested
To communicate with you about appointments, quotes, invoices, and service follow-ups
To share job-specific information with subcontractors and business partners as needed to complete your service request
To process payments and maintain financial records
To improve our website performance, user experience, and marketing efforts using Google Analytics data
To send service reminders, especially for customers enrolled in our Home Maintenance Plans
To respond to your inquiries and provide customer support
To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Subcontractors and business partners: From time to time, we engage qualified subcontractors or business partners to assist with service completion. In these cases, we share only the information necessary to complete the job, such as your name, address, and the scope of work. Our subcontractors are expected to handle your information with the same care and confidentiality that we do.
Service providers: We may share information with third-party service providers who help us operate our business, such as payment processors, scheduling software, and customer relationship management tools. These providers are bound by their own privacy policies and are only given access to information needed to perform their functions.
Google Analytics: Website usage data is shared with Google through Google Analytics to help us understand how visitors use our site and to improve its performance. Google's use of this data is governed by Google's Privacy Policy.
Legal requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us analyze how visitors use our website. Google Analytics collects information such as how often users visit the site, which pages they view, and what other sites they visited prior to coming to our site. We use this information solely to improve our website and better serve our customers.

Google Analytics uses cookies to collect this information. You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser or by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our website uses cookies primarily for Google Analytics functionality. Cookies are small text files stored on your device that help us understand website usage patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features but will not prevent you from contacting us or requesting services.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes. Service records, including job details and customer information, are typically retained for a minimum of three years for warranty and business purposes. Google Analytics data is retained according to Google's standard data retention policies.

9. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to our legal and business retention requirements
Opt out of Google Analytics tracking by using the browser add-on mentioned above
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services or website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Phone: (208) 297-3164
Email: hello@tayloredhandyman.com
Location: Eagle, Idaho — Serving the Greater Treasure Valley